Responsible Gaming at m71 — Play Smart, Stay in Control

1 18+ Age Restriction

m71 operates exclusively as an adults-only platform. Every person who registers an account on m71 must be at least 18 years of age at the time of registration. This is a strict, non-negotiable requirement, and it applies to all players regardless of the product they are accessing — casino games, slots, sports betting, cricket wagering, or any other feature.

During the account registration and KYC verification process, m71 requires players to submit a valid government-issued identity document confirming their date of birth. Acceptable documents include the Bangladesh National Identity Card (NID), a valid passport, or a birth certificate supported by a secondary identity document. No account will be fully activated until age verification is complete.

If you are a parent or guardian and believe that a person under 18 in your household has accessed m71, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay. We also strongly recommend the use of parental control software on shared devices to prevent minors from accessing online gambling platforms.

2 Recognising Problem Gambling

Gambling is intended to be a leisure activity — one that is entertaining, social, and occasionally rewarding. For the vast majority of players, it remains exactly that. However, for a smaller number of individuals, gambling can develop into a compulsive behaviour that causes real harm to financial wellbeing, relationships, and mental health. Recognising the early warning signs is the most important first step toward getting back in control.

m71 encourages all players to honestly assess their gambling habits on a regular basis. Below is a self-assessment checklist. If you answer "yes" to three or more of these questions, we strongly recommend using one of m71's player protection tools or seeking external support.

3 Player Protection Tools

m71 provides a comprehensive suite of player protection tools that every registered player can access and configure directly from their account settings panel. These tools are designed to give you meaningful control over your gambling activity without requiring you to speak to a support agent first, though our team is always available to assist if you prefer.

4 Self-Exclusion

Self-exclusion is the strongest player protection tool available on m71. When you activate self-exclusion, your account is immediately suspended and you will be unable to log in, make deposits, place bets, or access any gaming feature for the chosen exclusion period. Any active sessions are terminated at the moment the self-exclusion is confirmed.

Available Self-Exclusion Periods

• 30 days — a short-term break to reset your habits and reflect.
• 90 days — a medium-term exclusion for players who need a more substantial pause.
• 180 days — a six-month exclusion for players dealing with more persistent concerns.
• 1 year — a full-year exclusion for serious cases requiring extended time away from gambling.
• Permanent / Indefinite — a permanent account closure with no option to reactivate. This is irreversible.

How to Activate Self-Exclusion

You can activate self-exclusion in two ways:

1. Log in to your m71 account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred exclusion period, and confirm your choice.
2. Contact the m71 support team directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your chosen exclusion period. Our team will process the request immediately, within a maximum of one hour of receiving your message.

m71 also strongly encourages players who self-exclude to consider registering with national-level gambling exclusion schemes and to seek support from professional counselling services. Details are listed in the Getting Help & Support section of this page.

5 Deposit & Wager Limits

Setting clear financial limits is the most practical way for players to ensure that gambling stays within their entertainment budget. m71 supports three levels of financial limits, each of which can be configured independently:

Deposit Limits

Deposit limits control the total amount of funds you can add to your m71 account over a given time period. You can set:

• Daily deposit limit: Maximum ৳ amount depositable in any 24-hour rolling window.
• Weekly deposit limit: Maximum ৳ amount depositable across any seven-day rolling window.
• Monthly deposit limit: Maximum ৳ amount depositable across any 30-day rolling window.

Once a deposit limit is reached, further deposits are declined until the relevant time window resets. You may set deposit limits across all payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers. The limits apply to the aggregate of all deposit methods combined, not per individual payment channel.

Wager Limits

Wager limits restrict the total stake amount you can place across all games — casino, slots, sports, and cricket — within a defined period. This is separate from your deposited balance and provides an additional layer of control. For example, a player with ৳10,000 in their account could set a daily wager limit of ৳2,000, ensuring that no more than ৳2,000 in stakes can be placed on any given day regardless of the account balance.

Loss Limits

Loss limits cap your net loss (deposits minus withdrawals minus remaining balance) over a chosen period. When the defined loss threshold is reached, gaming activity is automatically suspended for the remainder of the period. Loss limits are particularly useful for players who find that they play beyond their comfort level when on a losing streak.

6 Time-Out Features

m71's time-out features are designed to interrupt extended gaming sessions and encourage players to take regular breaks. Extended, unbroken gambling sessions are associated with poorer decision-making and increased risk of problem gambling behaviour. Breaking up your play with regular pauses is a straightforward habit that can significantly reduce risk.

Session Timer

The session timer is visible on the m71 platform at all times during an active gaming session. It shows the elapsed time of your current session in hours and minutes. You can set a personal session duration limit in your account settings. When the limit is reached, a full-screen notification is displayed reminding you how long you have been playing and showing your net result for the session.

Reality Check Pop-Ups

Reality check pop-ups appear at player-defined intervals (every 30 minutes, 1 hour, or 2 hours) during an active session. Each pop-up shows:

• Total time elapsed in the current session.
• Total amount wagered during the session.
• Net win or loss for the session.
• An option to continue playing or to end the session and return to the lobby.

Cooling-Off Periods

A cooling-off period is a voluntary short-term account pause, distinct from self-exclusion. You can set a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, your account is suspended for all gambling activity. Unlike self-exclusion, a cooling-off period will automatically expire at the end of the chosen duration without requiring you to contact support.

Cooling-off periods are ideal when you recognise that you need a short break — perhaps after a significant loss, during a stressful period in your personal life, or when you simply feel that gambling is becoming a bigger part of your daily routine than you intended.

7 Underage Gambling Prevention

Protecting minors from exposure to online gambling is one of m71's most serious obligations. We operate a zero-tolerance policy toward underage gambling and have implemented multiple layers of verification and monitoring to enforce it.

Account Verification

Every new m71 account is subject to a mandatory age and identity verification process. Players must submit a valid NID, passport, or other accepted identity document before they can make their first deposit or place any wager. Accounts that have not completed verification are restricted to view-only access with no financial functionality.

Advice for Parents and Guardians

If you share a device or household with someone under 18, m71 strongly recommends the following precautions:

• Never leave your m71 account logged in on a shared device. Always log out after each session.
• Do not save your m71 password in a browser's password manager on a device accessible to minors.
• Install reputable parental control software on shared devices. Well-known options include family safety tools built into Windows, Android, and iOS, as well as third-party solutions. These tools can restrict access to gambling websites by category.
• Talk openly with young people in your household about the risks of gambling and why it is restricted to adults.

8 Getting Help & Support

Reaching out for help is a sign of strength, not weakness. If you feel that gambling is no longer under your control or is causing harm to you or those around you, please do not wait — support is available right now, and things can get better with the right guidance.

Contact m71 Support

The m71 responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us at:

• Email: [email protected] — Subject line: "Responsible Gaming Support"
• Response time: Our team acknowledges all responsible gaming requests within one hour and provides a substantive response within four hours, Bangladesh Standard Time (UTC+6).

When you contact us regarding responsible gaming, you will be connected to a trained team member — not a general customer service agent. Your conversation is handled with complete confidentiality. Our team can activate any player protection tool on your behalf, explain your options, and provide signposting to external professional support organisations.

Guidance for Staying in Control

Regardless of whether problem gambling is currently affecting you, the following habits help all players maintain a healthy relationship with gaming on m71:

• Set a budget before you play and treat it as the maximum you are prepared to lose — not a target to recoup.
• Never chase losses. Every game outcome is independent; there is no statistical "recovery" coming after a losing session.
• Take regular breaks. Use m71's session timers and reality check pop-ups to step back and assess your session objectively.
• Balance gambling with other activities. Gambling should be one leisure activity among many, not the primary source of entertainment or social connection.
• Avoid gambling when emotionally distressed. Playing while stressed, angry, anxious, or under the influence of alcohol leads to poorer decisions and higher risk.
• Review your activity history regularly. Your m71 account dashboard shows a complete record of your deposits, wagers, and withdrawals. Check it periodically to make sure your actual spending matches what you intended.