m71 Frequently Asked Questions — Everything You Need to Know

m71 accepts the Bangladesh National Identity Card (NID), a valid passport, or a birth certificate supported by a secondary photo ID for KYC verification. Upload clear, colour photos of the front and back of your chosen document through the Account Settings panel. Verification is typically completed within 24 hours. Without completed KYC, withdrawals are not processed, so submitting your documents early is strongly recommended.

On the m71 login page, click "Forgot Password" and enter the mobile number registered to your account. An SMS OTP will be sent to that number. Enter the OTP, then create a new password. The entire reset process takes under two minutes. If you no longer have access to your registered mobile number, contact m71 support at [email protected] with your account username and a copy of your identity document for manual verification.

No. m71 strictly allows only one account per player. Duplicate accounts are detected during KYC and payment verification. If multiple accounts are found linked to the same person, m71 reserves the right to close all secondary accounts, void any associated winnings, and restrict access. If you believe a duplicate account was created in error, contact support immediately to have the issue resolved before it affects your primary account.

To permanently close your m71 account, log in, navigate to Account Settings, and select "Close Account". Alternatively, email [email protected] with the subject line "Account Closure Request" from your registered email address. Before the account is closed, any remaining balance must be withdrawn. Note that permanent closure is irreversible and distinct from a self-exclusion period, which can be set for a fixed duration.

To deposit via bKash on m71, log in, go to the Cashier section, select bKash as your payment method, and enter the amount you wish to deposit. m71 will display a designated bKash merchant or personal number. Open your bKash app, select Send Money or Payment, enter the displayed number and the exact deposit amount, using your m71 account number as the reference. The deposit is credited to your m71 balance within minutes once the transfer is confirmed.

Nagad deposits on m71 are processed in real time and typically appear in your account balance within 1 to 5 minutes of a successful transfer. During periods of high traffic or network delays on Nagad's side, processing can take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact m71 support with your Nagad transaction ID and the exact transfer amount for a manual check.

The minimum deposit on m71 is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, or Sonali Bank, the minimum is ৳500. There is no maximum deposit limit set by m71, though individual payment providers may impose their own daily transaction caps. Always check your bKash or Nagad app for your personal daily limit before initiating a large transfer.

The minimum withdrawal on m71 is ৳500 for all payment methods. Withdrawals are processed to the same payment method used for the most recent deposit, in line with anti-money laundering requirements. There is no fee charged by m71 on withdrawals, though your bank or mobile banking provider may deduct a small transaction fee on their end. Withdrawal requests are reviewed and dispatched within 24 hours on business days.

m71 processes withdrawal requests within 24 hours for verified accounts. Once approved by m71, funds typically arrive in your bKash or Nagad wallet within 1 to 4 hours. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank can take 1 to 3 business days depending on the receiving bank. Withdrawals on weekends and Bangladesh public holidays may take slightly longer due to banking hours.

m71 does not charge any platform-side fees on deposits or withdrawals. Any fees you see are applied by your payment provider — for example, bKash charges a small fee on Send Money transactions. To avoid unnecessary charges, use the bKash Payment option rather than Send Money when available. m71 will always credit or debit the exact ৳ amount shown in your Cashier — there are no hidden deductions on m71's side.

Yes. m71 offers a wide range of betting markets on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, fall of first wicket, and live in-play betting. Markets open as soon as fixtures are confirmed and close at the scheduled start time. Odds update in real time during live matches.

The RTP on m71 slots varies by game and provider. Most slots from Pragmatic Play, NetEnt, and Microgaming available on m71 carry an RTP between 94% and 97%. The RTP percentage for each individual game is listed in the game's information panel — look for the "i" or "?" icon within the game interface. Higher-RTP games return more to players over the long run, though short-term outcomes always vary due to variance.

m71's live casino section is powered by Evolution Gaming and Ezugi and streams real dealers in HD from professional studios. To play, log in to your m71 account, navigate to the Casino section, and select Live Casino. Available games include Live Baccarat, Live Roulette, Live Blackjack, Teen Patti Live, and Andar Bahar Live. A minimum balance of ৳200 is required to join most live tables. A stable internet connection is recommended for uninterrupted streaming.

Yes. The m71 platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open m71.today in your mobile browser (Chrome, Firefox, or Safari) and log in as normal. All games, the Cashier, account settings, and responsible gaming tools are accessible on mobile. The interface automatically adjusts to your screen size for a smooth experience on smartphones and tablets.

All games on m71 use certified Random Number Generator (RNG) technology supplied by internationally recognised software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers are independently audited for fairness by third-party testing laboratories. Live casino games are dealt by real human dealers in real time, eliminating any digital manipulation of card outcomes. m71 does not modify game logic or RTP settings at the platform level.

m71 offers a welcome bonus for new players on their first deposit. The bonus amount and percentage are displayed on the promotions page at the time of your registration. To claim it, make your first qualifying deposit and opt in to the welcome bonus at the Cashier stage — the bonus is not applied automatically unless you select it. Bonus funds are added to a separate bonus wallet and are subject to wagering requirements before they can be withdrawn as cash.

Wagering requirements on m71 specify how many times you must play through a bonus amount before the resulting winnings can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total wagers before withdrawal is unlocked. The required amount and eligible game contributions — slots typically count 100% while live casino games may contribute less — are stated in the specific bonus terms on the m71 promotions page.

Yes. All m71 bonuses carry an expiry date, which is stated in the individual bonus terms. Most standard bonuses expire 7 to 30 days after they are credited to your account. If the wagering requirements are not met before the expiry date, the bonus and any associated winnings are forfeited. m71 recommends reading the expiry date carefully before claiming any bonus, and checking your active bonuses regularly under Account Settings.

m71 operates a loyalty programme that rewards active players with points for every ৳ wagered on qualifying games. Points accumulate over time and can be exchanged for bonus credits or used to access higher loyalty tiers with enhanced benefits such as faster withdrawal processing, higher deposit limits, dedicated account managers, and access to exclusive promotions. Full details of the current loyalty tier structure and point-to-credit conversion rates are available on the m71 promotions page.

Whether welcome bonus funds can be used on sports betting markets — including BPL and IPL cricket — depends on the specific terms of each promotion. Some m71 bonuses are casino-only while others extend to the sportsbook. The eligible product categories are clearly listed in the bonus terms on the promotions page. If you are unsure whether a bonus applies to cricket betting, check the terms before opting in, or contact m71 support for clarification before making your deposit.

m71 uses 256-bit SSL encryption to protect all data transmitted between your device and the platform. Player funds are held separately from operational funds, ensuring that your deposited balance is not used for platform expenses. All financial transactions are processed through regulated payment partners including bKash, Nagad, and major Bangladeshi banks. m71 also conducts regular security audits and penetration tests to maintain platform integrity.

m71 operates as an online gaming platform and serves players in Bangladesh who are 18 years of age or older. m71 does not make specific claims about local licensing, and players are encouraged to understand the laws applicable in their specific jurisdiction before registering. The platform uses internationally recognised security standards, fair play certified games, and regulated payment channels to provide a safe and reliable environment for Bangladesh players.

Log in to your m71 account, go to Account Settings, and select Responsible Gaming. Under the Deposit Limits section, choose a daily, weekly, or monthly limit and enter your desired ৳ cap. The limit takes effect immediately. If you wish to reduce your limit, the change applies right away. If you wish to increase a limit, a mandatory 48-hour cooling-off period applies before the new higher limit becomes active — this delay is by design to protect players from impulsive increases during a losing run.

If gambling is affecting your wellbeing, m71 makes self-exclusion straightforward. In Account Settings under Responsible Gaming, select Self-Exclusion and choose your preferred period: 30 days, 90 days, 180 days, 1 year, or permanent. The exclusion takes effect immediately and cannot be reversed during the chosen period. You can also request self-exclusion by emailing [email protected] with "Self-Exclusion Request" as the subject and your username — the team will act within one hour.

m71 customer support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). The primary contact channel is email: [email protected]. Include your registered username and a clear description of your issue for the fastest resolution. For responsible gaming requests, account security concerns, or urgent matters such as unauthorised account access, clearly state the nature of the issue in your subject line to ensure your message is routed to the correct team immediately.